FAWE Terms and Conditions
1. INTRODUCTION
1.1 Together with our General Website Terms and Conditions, this acceptable use policy governs how you may access and use the Site.
1.2 INTERPRETATIONS:
"Customer" or "you" means the person who purchases Goods via the FAWE website.
"Goods" means the goods described in the Order Confirmation.
"we" or "us" means Ruth Starrett Trading as FAWE of Effra Road, Rathmines, Dublin 6, Ireland.
"these terms" means the terms of business set out in this document.
2. USE
2.1 We permit you to use the Site only for personal, non-commercial purposes and primarily for accessing information about us and ordering our products. Use of the Site in any other way, including in contravention of any restriction on use set out in this policy, is not permitted. If you do not agree with the terms of this policy, you may not use the Site.
3. RESTRICTED USE
3.1 As a condition of your use of the Site, you agree:
3.1.1 not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this policy or our General website terms and conditions of use;
3.1.2 not to use the Site to commit any act of fraud;
3.1.3 not to use the Site to distribute viruses or malware or other similar harmful software code
3.1.4 not to use the Site for purposes of promoting unsolicited advertising or sending spam;
3.1.5 not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information i.e. phishing;
3.1.6 not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
3.1.7 not to promote any unlawful activity;
3.1.10 not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;
3.1.11 not to attempt to circumvent password or user authentication methods; and
3.1.12 to comply with the provisions relating to our Intellectual Property Rights and Software contained in our General website terms and conditions of use.
4. TERMS OF SALE
4.1 The display of Goods on this website does not constitute an offer to sell them as described, or to sell any goods at all. By clicking to place an order, you are making an offer to buy which incorporates these terms. Once you place an order we will send you an e-mail acknowledging receipt of your order and containing the details of your order (an "Order Acknowledgment"). If we elect to accept your offer, you will receive an e-mail confirming that we have dispatched the Goods to you (an "Order Confirmation"). Any products on the same order which we have not confirmed in an Order Confirmation to have been dispatched do not form part of that contract. We reserve the right to decline any order, without giving a reason.
5. ORDERS
5.1 Orders are only binding when the Order Confirmation is issued.
6. DELIVERY
6.1 Please allow 14 days from date of order to shipment. If choosing a made to order item, please allow 4-6 weeks for order to be dispatched. Full payment to be received before order is dispatched for delivery. (Please retain original receipt for proof of purchase). Customers may choose from registered or express shipping options.
6.2 Shipping rates as follows
Ireland
Registered €5.00
Express €13.50
United Kingdom
Registered €7.00
Express €13.50
Europe
Registered €10.00
Express €17.00
Rest of World
Registered €13.50
Express €25.00
6.3 Registered and express shipping options require a signature on delivery. For international orders please allow for longer shipping times (approximately 7-10 days).
6.4 If a package has been lost or stolen please contact An Post directly. We accept no responsibility for lost or stolen packages or if an item is returned due to an incorrect address being provided by you at the time of order.
7. TITLE AND RISK
7.1 Title and risk to Goods ordered passes to you when the Goods are shipped, or if later when you make full payment.
8. RETURNS AND CONSUMER CANCELLATION RIGHTS
8.1 You can exercise your right to cancel the Agreement and to return the Goods to us within 7 working days of delivery of the Goods to you. In order to exercise your right to cancel the Agreement and to return the Goods to us you must obtain cancellation authorisation by calling us before returning the Goods as soon as possible in their original condition with packaging complete and seals unbroken. The original tag must not have been tampered with and must still be attached to the Goods returned. You should also include a return note and proof of purchase.
8.2 You are responsible for the direct cost of returning the Goods to us and for the risk of any loss or damage to the Goods while in transit. We cannot accept responsibility for parcels lost in transit and you are strongly recommended to obtain proof of posting when returning items. Title and risk to the Goods shall pass back to us once they are received by us.
8.3 No refund will be made until the Goods are returned to us and in any event no refund will be forthcoming if the Goods are not received by us within 5 working days of you notifying us of your intention to cancel the Agreement.
8.4 For hygiene reasons we cannot exchange or refund earrings unless they are defective or faulty.
8.5 Items engraved cannot be refunded unless they are defective or faulty.
9. BREACH
9.1 We shall apply the terms of this policy in our absolute discretion. In the event of your breach of these terms we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.
10. DISPUTES
10.1 We will try to resolve any disputes quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to take court proceedings, the relevant courts of Ireland will have exclusive jurisdiction in relation to the Terms and any dispute arising from same. Relevant Irish law will apply to these Terms.
11. CONSEQUENTIAL LOSS
11.1 Subject to this clause 11, we will not under any circumstances be liable to the Customer by reason of any representation or warranty, condition or other term or any duty of common law, or under the express terms of these terms, for any consequential, special, incidental or punitive loss or damage (whether for loss of current or future profits, loss of enterprise value or otherwise) and whether occasioned by our negligence, or that of our employees or agents or otherwise, even if advised of the possibility of such damages.
12. FORCE MAJEURE
12.1 We are not liable for delays in performance (including delivery or service) caused by circumstances beyond our reasonable control and will be entitled to a time extension for performance. Examples include strikes, problems with suppliers or transport, industrial relations problems, exchange fluctuations, governmental or regulatory reaction and natural disasters. If the conditions last for more than 2 months, the Agreement may be terminated by either party without compensation.
13. ENTIRE AGREEMENT
13.1 These terms expressly incorporate our Privacy Statement. Together, they contain the entire understanding and agreement between the Supplier and the Customer relating to the sale of products to the Customer through this website.
Ruth Starrett trading as FAWE. Effra Road, Rathmines, Dublin, Ireland. Tel: 0834039594. Email: info@fawecollection.com